TANKE Bicycle official store

Warranty ProcessIf you are the original purchaser of the product and the product was purchased within the last three months, please follow the steps below to submit the product for warranty evaluation. First, contact our official after-sales service and provide the receipt and photos. Then, we will confirm whether the product can be repaired according to your situation. If it can be repaired, please follow the steps below:Step 1: Take the purchase receipt and your Tanke product to the original point of purchase.If your original point of purchase no longer exists, please contact other dealers for assistance.Step 2: The dealer will conduct a basic evaluation of the product.Some issues that seem to be within the scope of the warranty may require routine maintenance or repair. For help with maintenance and troubleshooting, please check the support resources provided here.Step 3: The dealer will contact our nearest service center, where the professionally trained technicians will promptly troubleshoot the problems and provide local warranty support.In most cases, the product will be sent to the nearest service center for evaluation or maintenance.Step 4: The Tanke product service center will notify your dealer of the approval or rejection result of the warranty claim.If you have any questions about the evaluation process, your dealer can contact the service center to learn about the processing status of your warranty claim. Our service center will do its best to handle all warranty claims as quickly as possible.

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